Quality Policy

We in PEZA wholeheartedly commit ourselves to be our government's trailblazer in providing a globally competitive and ecologically sustainable business environment that encourages and nurtures the growth of investments, exports and employment in our country through the effective management of economic zones, efficient administration of incentives, utmost delivery of services, focused investment promotions, and proactive development activities.

To uphold this commitment, we shall:

    • Perform our tasks with absolute honesty and integrity, excellence, the highest standards of professionalism, and absolute dedication to the welfare of our countrymen in order to deliver services far exceeding our clients’ expectations;

    • Undertake a continuing program for human resource development and nurture a working environment that motivates the pursuit of excellence, professional growth, teamwork and unity of purpose;

  • Communicate to the entire PEZA workforce and its clientele PEZA’s quality policy and performance relative to this policy and regularly review our performance and initiate measures and programs to continually upgrade the quality of our services, with a view to consistently raising the bar of excellence in the delivery of government services.